Refund & Returns Policy

Effective Date: August 16, 2025

At Blue Calm Co., we want you to feel completely confident in your purchase. Because we partner directly with leading manufacturers, all returns and refunds are processed according to the manufacturer’s policy.

👉 Please note: Blue Calm Co. does not set or override return policies. We’re here to help guide you through the process and connect you with the manufacturer if needed.

Penguin Chillers

• Return Window: 30 days from delivery.
  
• Condition: Must be unused, in original packaging, and in resellable condition.
  
• Refunds: Refunds (less shipping costs) are issued once the product is inspected and approved by Penguin Chillers.
  
• Restocking Fee: May apply depending on product condition.
  
• How to Request a Return: Visit Penguin Chillers Returns Page or contact their support team.
  

XR Cryo Plunge (Cryo Innovations)

• Return Window: 30 days from delivery (unless otherwise noted in Cryo Innovations’ official policy).
  
• Condition: Product must be in new condition, with all accessories and original packaging.
  
• Refunds: Refunds are processed by Cryo Innovations once the item is received and inspected.
  
• Restocking Fee: May apply.
  
• How to Request a Return: Contact Cryo Innovations support to initiate your return.
  

Need Help?

If you have questions about your return or need assistance with your supplier’s process, please reach out to us at:
📧 support@bluecalmco.com

We’ll gladly help you connect with the right team.